Carolina Mountain Vacations (CMV) Terms & Conditions
(summarized, full descriptions and details provided in VRA)
Check In time is after 4:00 P.M.
Check Out time is 11:00 A.M.
BALANCE DUE AT CHECK-IN: All guests are required to check-in at our office in Bryson City to make payment in full of remaining balance before they are given printed directions to and lock box codes for property entry. We will be available to further assist you in finding your cabin, if needed.
EARLY CHECK-IN AND LATE CHECK-OUT: Please contact our office no less than 24 hours in advance with requests for an early arrival or late departure. Consideration is given based upon the property’s “occupancy” immediately prior to or following your reservation.
Security Deposit or LDW guest must choose one option:
We understand that accidents do happen after all we are all human. Though as unintentional as accidents are, there is a cost to rectify their results. We believe the Limited Damage Waiver is the most practical method for both our Guest and Property Owners alike to provide for those expenses.
If Tenant elected to purchase trip insurance, the travel insurance company should be contacted with the claim by tenant.
Guest acknowledges that access to rented property will require driving on gravel and paved mountain roads that may in places be steep and has been given recommendation on the minimum type of vehicle needed to safely drive the road to property. CMV will not give refund or be held liable if guest does not adhere to recommended vehicle type and is not able to or refuses to drive up road to cabin. Nor can CMV be held responsible for temporary weather conditions that alter road conditions. Our cleaning and maintenance staff drive these roads in their personal vehicles almost daily and report any major road issues; such as washouts, fallen trees or rocks. CMV will upon notification from staff or guest, contact appropriate local authorities to have road cleared or repaired.
CAROLINA MOUNTAIN VACATIONS, LLC.
VACATION RENTAL AGREEMENT
We know that you are going to have a wonderful time in Bryson City and thoroughly enjoy the vacation rental you have chosen.
Below you will find a number of best practices and important disclosures that will help you enjoy your vacation from beginning to end.
A copy of this Vacation Rental Agreement with the Cabin’s name will be included in the confirmation e-mail with the invoice.
If you have questions about this Vacation Rental Agreement, we would love to answer them for you.
Our toll free number for questions about this agreement is: 877-488-8500.
THIS IS A VACATION RENTAL AGREEMENT UNDER THE NORTH CAROLINA VACATION RENTAL ACT, WHICH CAN BE FOUND IN SECTION 42A OF THE NORTH CAROLINA GENERAL STATUTES AND MANY OF THE TERMS AND CONDITIONS OF THE AGREEMENT ARE GOVERNED BY THOSE STATUTES. THIS AGREEMENT BINDS YOU TO A SPECIFIC CABIN FOR A SPECIFIC TIME. IF A PROBLEM ARISES DURING YOUR STAY EVERY EFFORT WILL BE TAKEN, WITHIN REASON, TO RESOLVE THE ISSUE. HOWEVER, WE ARE UNABLE TO RELOCATE TENANTS WITHOUT PROPER AUTHORIZATION. PLEASE BE AWARE THAT, UNLIKE HOTELS, OUR RENTAL PROPERTIES ARE EACH INDIVIDUALLY OWNED AND HAVE NO CORRELATION TO EACH OTHER. THE RIGHTS AND OBLIGATIONS OF THE PARTIES TO THIS AGREEMENT ARE DEFINED BY LAW AND INCLUDE UNIQUE PROVISIONS PERMITTING THE DISBURSEMENT OF RENT PRIOR TO TENANCY AND EXPEDITED EVICTION OF GUESTS. YOUR VERBAL AUTHORIZATION AT THE TIME OF RESERVATION, YOUR SIGNATURE ON THIS AGREEMENT, PAYMENT OF MONEY AND/OR TAKING POSSESSION OF THE CABIN AFTER RECEIPT OF THIS AGREEMENT IS EVIDENCE OF YOUR ACCEPTANCE OF THIS AGREEEMNT. ALSO IT IS YOUR INTENT TO USE THIS PROPERTY AS A VACATION RENTAL. CAROLINA MOUNTAIN VACATIONS, LLC. IS HEREBY KNOWN AS “CMV”.
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Nightly minimums may be different for each Cabin.
Properties require a 2-3 night minimum stay depending on the cabin.
Longer minimum stays may be required during holiday periods and the months of June, July and October.
All payments made by the Guest shall be deposited in an escrow account with United Community Bank, 145 Slope Street, Bryson City, NC 28713. Please initial, sign and return this document to CMV.
We understand that accidents do happen after all we are all human. Though as unintentional as accidents are, there is a cost to rectify their results. We believe the Limited Damage Waiver is the most practical method for both our Guest and Property Owners alike to provide for those expense. Though guest may choose to provide a refundable Security Deposit.
LIMITED DAMAGE WAIVER, (if purchased):
Security Deposit: (As an option to the LDW)
Cancellations with short notice are unfair to both Carolina Mountain Vacations as well as the Cabin owner. If you must cancel be sure to do so at least 31 days in advance of your arrival date.
CMV is not responsible for the weather or other acts of God and there will be no refunds for these occurrences. CSA Vacation Rental Insurance has been offered with the reservation. Vacation Rental Insurance reimburses for pre-paid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize a vacation and incur unplanned expenses. Carolina Mountain Vacations strongly recommends the purchase of this valuable protection. Please refer specific questions to CSA,
Please respect maximum occupancy rules. Most mountain cabins and homes run on private septic and well systems. Overtaxing these systems can cause serious problems.
When renting a vacation cabin, you gain a wealth of amenities and features that you won’t find at a hotel or resort. Unfortunately, even with rigorous maintenance, sometimes things stop working properly. This section covers how that affects your stay, things to be careful about when using and what CMV will do in case of maintenance issue occurs at your vacation cabin.
PLEASE CONSERVE WATER!
Many of our properties are on individual or shared wells. Although the working condition of the equipment is maintained, water interruptions may be experienced particularly in times of drought or inclement weather. Please help us by conservative use of water. Spread showers/baths out between morning and night if possible. Please report any leaks or running toilets immediately so they can be repaired.
Be careful; CMV cannot be held liable for your injuries.
Guest agrees to hold CMV and Owner harmless from and against any liability for any accident, personal injury or damage sustained by any person (including “your’ guests) as a result of any cause. Guest must immediately report any accidents or injury to CMV.
Guest agrees that CMV may enter the Property during reasonable hours to inspect the Property to make such repairs, alterations or improvement as appropriate.
If the term of this Agreement is 30 days or less, the expedited eviction procedures set forth in the North Carolina Vacation Rental Act will apply. Guest may be evicted under such procedures if Guest: (1) holds over in possession of the Property after the term of this Agreement has expired: (2) commits a material breach of any provision of this Agreement (including any Addendum to the Agreement) that according to its terms would result in the termination of Guests tenancy; (3) fails to pay rent as required by this Agreement; or (4) has obtained possession of the Property by fraud or misrepresentation.
If State or local authorities order a mandatory evacuation of an area that includes the Property, Guest shall comply with the order. Upon compliance, guest will be entitled to a refund of the prorated rent for each night that guest is unable to occupy the Property because of the order.
We love our furry friends! If you are staying at a pet friendly rental cabin, please review the Pet Policies below. There are potential consequences for bringing unauthorized pet onto any CMV property.
Guests will be required to sign the CMV Pet Policy.
Policies for Carolina Mountain Vacations Pet-Friendly Cabins
1. CMV only accepts well-behaved, housebroken dogs into our pet friendly cabins. Even though we love all pets, we regret that we are unable to allow any animals other than dogs in our rental cabins. Absolutely no cats are permitted in CMV rental cabins. For the purpose of this agreement, the term “pet” is always used in reference to a dog.
2. For pet friendly cabins, there is a non-refundable pet fee of $45 per pet up to a max of 3 pets. Any misrepresentation regarding the number of pets at the cabin will be charged accordingly.
3. Pets are only permitted with prior approval. Be sure to notify us if you are bringing a dog to one of our pet-friendly cabins. If prior approval has not been authorized and there is evidence of a pet having been at the property, the penalty may include a $200 charge, immediate removal of the pet and eviction from the cabin with the forfeiture of all rental payments.
4. In the interest of protection your dog, a leash should always be used when your dog is outside. While North Carolina does not have a state leash law, please note that cities and counties may have stricter regulations. No dog shall be tied outside the Cabin unless supervised by a responsible adult
5. As a general rule, dogs should not be left unattended in cabins. In an unfamiliar environment dogs may act uncharacteristically and unpredictably. They may get nervous and bark, causing a disturbance to neighbors. Or they may harm the cabin by chewing, scratching or making messes that they would not typically make at home. Please remember to be respectful of nearby neighbors. Always use a crate in the rare event that a dog must be left alone.
6. If you need veterinary services during regular business hours, please call our office and we will recommend (based on our experience with our four-legged family members) a veterinary hospital close to where you are staying.
7. Legal Disclaimer: Any damages to the cabin or cabin property or another person because of a pet will be the sole responsibility of the registered Guest. Guests are held financially responsible for all physical damages to the Cabin (i.e. chewing, scratching, flea infestation, etc.) inflicted on the Cabin by the presence of a pet. If extra cleaning is deemed reasonable due to the presence of a pet (i.e. soiled furniture and/or flooring, hair on furnishings or bedding, fleas), the Guest will be held financially responsible and the credit card on file will be charged for the amount of the repair/recovery. CMV is not responsible for harm caused to any pet.
GPS does not always work in the mountains. It is strongly recommended that you use the directions on the confirmation that we emailed you to get to our office for check-in.
a. CMV will provide detailed directions and key information to access vacation cabins on the day you check into our office. Internet mapping devises and navigation systems are NOT recommended for use in the Western NC Mountains. Information regarding check in procedures and directions to our office are emailed with your confirmation. Please call our office immediately if you are having trouble finding us. CMV cannot be held responsible if you are unable to locate our office and no rent reduction or refund will be made.
b. Please be aware that some NC mountain roads may be steep and/or curvy. Access to some of our cabins may require driving on gravel roads or driveways and paved roads or driveways can be difficult in inclement weather. Please adhere to any recommendation or requirement for a four-wheel-drive vehicle when listed in a property description. It is highly recommended that Guests try to arrive during daylight hours for their first visit to our area to become familiar with the area and roads.
Please be sure to take everything home with you that you brought to the cabin!
CMV is not responsible for Guest’s personal belongings that are lost, stolen or left behind. If the items are found and are able to be returned, a $10 retrieval fee, plus shipping, will be charged to the Guest.
Let us know immediately if you find any issues at your cabin. We will do our best to fix it. Please leave the property as you found it and follow the checkout procedures given to you at check-in.
All of our cabins are professionally cleaned before you arrive and after you leave. Upon arrival, please notify CMV immediately if you do not find the cabin in a suitable manner. CMV will make every effort to satisfy the Guest’s needs. However, no refunds will be made If we have not heard from you within 90 minutes of arrival at the cabin, CMV will assume that you are satisfied with cleanliness of the cabin and no further action will be taken. If you are a late check-in, please report cleanliness issues by 10:00 a.m. on the following morning by calling 877-488-8500 or 828-488-7500.
Please respect our Check-in and Check-out policies. Cleaning an entire cabin is a time consuming process and our housekeeping staff keeps a very tight schedule to ensure that each cabin is ready prior to a guest’s arrival.
a. CHECK-IN IS AFTER 4 P.M. - you must check in at our office: 40 Greenlee Street, Bryson City, NC 28713.
b. CHECK-OUT IS BY 11 A.M. If the cabin is not vacated by 11 a.m., CMV is authorized to enter the cabin and remove the Guest’s belongings from the cabin at Guest’s expense.
c. EARLY CHECK-IN AND LATE CHECK-OUT: Requests for early check-in or late check-out will be considered on a case-by-case basis. Please contact our office no less than 24 hours in advance with requests for an early arrival or late departure. Consideration is given based upon the property’s “status” immediately prior to or following your reservation.
Additional legalese here includes a Severability Clause, and Entire Agreement Clause and a statement specifying that, should a lawsuit arise, the proceeds would take place in Swain County, NC.
a. CMV makes every effort to provide accurate information about the cabin you reserve. Every effort has been made to assure that the information on the website and communicated by our staff is correct. However, it is not guaranteed. The website will contain the most up-to-date information. CMV cannot be held responsible for changes made by the Owners such as décor or bedding or unintentional misrepresentation and no refunds will be made for such. CMV shall not be held liable for unintentional errors, omissions or changes in the advertisement of bedrooms and occupancy. The information herein is believed to be accurate and timely, but no warranty as such is expressed or implied.
b. The provisions of the Agreement are severable and the unenforceability or invalidity of any provision of the Agreement shall not affect the remainder of the Agreement. The parties acknowledge that it is their intention that if any provision of this Agreement is determined by a court to be unenforceable or invalid as drafted, that provisions should be construed in a manner designed to effectuate the purpose of that provision to greatest extent possible under applicable law. The parties hereby consent to the scope of such provision being judicially modified accordingly in any proceeding brought to enforce that provision.
c. This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and cancels and supersedes all prior and contemporaneous agreements, understandings, negotiations and discussions of the parties, whether oral or written, relating to the subject matter hereof. This Agreement may not be amended except in a writing signed by all parties.
d. The parties hereby consent and agree that if a dispute arises about the terms of the Agreement and a lawsuit or any other legal proceeding is initiated, the State of North Carolina has jurisdiction and venue is proper in the County of Swain.
The “plain English”, italicized sections of our Vacation Rental Agreement is an overview of the Agreement and is not a substitute for your reading the entire Agreement. In no way does it waive or alter the terms of the Agreement and it is the Guest’s responsibility to review the Agreement in its entirety.
Guest acknowledges having read this Agreement before signing it, understands the meaning and legal effect of the terms of this Agreement and believes that this Agreement is fair and reasonable. Guest acknowledges receipt of a copy of this Agreement.
CARDHOLDER AGREEEMENT: I have read, understand and agree to the above terms and policies. I agree to pay the following charges according to my credit card agreement.
Thank you for choosing Carolina Mountain Vacations. Please do not hesitate to contact us at 877-488-8500 with any questions. We hope you enjoy your vacation!
___________________________________ ______________________________ Signature Date
PO Box 2505,Bryson City, NC 28713
877-488-8500 or 828-488-7500,