Rental Policies Info for Carolina Mountain Vacations
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Check In time is after 4:00 P.M.

NO EARLY CHECK INs Please!

Check Out time is 11:00 A.M.

Two night’s rental rate is required at the time of reservation.

We accept major credit cards, travelers checks, money orders and cashier's checks. Personal checks are only accepted if received 30 days prior to arrival date. Extra Charges may be applied to your account for telephone charges, movie rentals, having pets in units that don't allow, smoking, lost keys, or for having too many guests. Minimum night stays are seasonal and per cabin based. Please call for specific and current details on the cabins you are planning to stay at. If you are planning a late arrival time to your North Carolina vacation cabin rental, please contact our cabin rental office during business hours to make arrangements. Our office hours are 9 am to 9 pm, 7 days a week. At the time of check in you will be required to sign a rental agreement and pay any outstanding balance in full.
Cabin Rental Reservations:
All reservations must be guaranteed with a credit card (Visa, Master Card, and Discover accepted).
No reservations held on declined credit cards.
Reservation made two weeks or more in advance of Check-in date require a deposit equivalent to the first two nights to make the reservation, with the balance paid upon check-in.
All Reservations made within two weeks of check-in date must be paid in full at time of making reservation.
Reservations for two-night stays must be paid in full at time of reservation.

When you check-in, you will be handed detailed directions to your cabin by a staff member. We will be available to further assist you in finding your cabin, if needed.
Security Deposit Hold:
At check-in a security deposit hold ($150.00 up to $600.00 ) will be applied to the credit card on file. Also an additional Pet Security Hold of $100 or $200 if applicable will also be applied to the credit card on file. This hold is not a charge and will not appear on your credit card statement. Returning Guests in good standing with Carolina Mountain Vacations may be exempt from the security deposit hold. Ask our reservation specialist for more details. Please report any damages and repair issues upon arrival at cabin. Unreported damages or missing items will be assumed to have occurred during your stay. As provided in North Carolina statutes charges may/will be applied to actual damages, theft, unpaid charges, Rental Agreement violations (such as unregistered or too many guest, unauthorized pets, smoking inside), or the need for excessive cleaning caused by Tenant, their family or invitees. Charges may exceed security deposit hold amount. This security deposit hold is not to be considered part of rent payment or reservation deposit.
Reservation Cancellations:
A $75 fee to cancel 30 days or more in advance of arrival date. 29 - 14 days in advance will be charged the amount of two night's rental for cabin reserved. 13 days or less in advance will be charged full rental amount unless we are able to re-book the cabin for the same time period. Note: No refunds given for weather conditions. No cancellations accepted via telephone.
Minimum stay requirements:
All cabins have a 2-3 night minimum stay and some have longer minimums depending on the cabin you choose and the season. The peak months of June, July & October require longer stays and some holidays have a 4 night min. stay. Please ask for details when making your reservation.
Additional Guests

Children 12 and under stay free. Additional guest are $10.00 per night, per guest extra, this must be approved prior to checking into your vacation rental cabin. Failure to disclose an accurate Guest count or the presence of unregistered Guests could result in forfeiture of security deposit.

Rates per night for 1 and 2 bedroom cabins are based upon 4 guests. Rates per night for 3 and 4 bedroom cabins are based upon 6 guests.

Pet Friendly Lodging:
A signed pet agreement and a non-refundable fee of $45 for the first pet and $20 for each additional pet (to a maximum of 3 pets) is required. Please bring your pet’s bedding and/or crates as we do not allow pets on furniture or beds. Dogs must be on leashes at all times when outside of the cabin. Pets are not to be left unattended in the cabin unless crated. Guest are required to provide their own crate. Pet owners will be responsible for any damage. Because, not all of our North Carolina cabin rentals are Pet Friendly and we must do a complete inspection before you arrive at your cabin and a thorough pet treatment after you check out. Please ask before bringing your travel companion along, as failure to do so will result in forfeiture of security deposit.
Note: Pets are not allowed on the furniture or beds at any time. If pet hair is found on furniture or bedding then the pet fee will be doubled for excessive cleaning to prepare the cabin for the next guest.
Taxes:
Don't forget the government wants their cut, NC State Tax of 10.75%
Wood Burning Fireplace Fee:
A one time $30 fee is charged at All cabins with wood burning Fireplaces during the dates of October 1 thru May 15.
All fireplaces (gas log and wood burning) are closed/ shut off during the dates of May 16 thru September 30.
Inclement Weather
During the months of November thru March, dangerous snow or ice storms are possible, though uncommon in the Western North Carolina Mountains. If a strong winter storm (snow or ice) is forecasted for the area of our cabin rentals, we reserve the right to proactively cancel reservations on cabins that, at our discretion, may have their access road condition reduced to limited or no access by snow or ice. This is strictly a road safety issue.
At time of this cancellation, we will contact the guest listed on the reservation by phone and email to:
First make an offer to move you to a vacant cabin with safer access on the same dates as the original reservation or,
Secondly, allow you to re-book /change your reservation to another available date and or change to a different cabin with availablity.
Only If the first two options are not possible, we will REFUND YOUR DEPOSIT.
WiFi (internet)
WIFI internet is offered to our guests as a courtesy at cabins where it is obtainable. Wifi internet service is not guaranteed and we are unable to offer support should an issue arise. Since there is no charge for this service we can not give refunds for the Free WIFI internet service should issues arise. We can assist you in finding other areas that provide Free WIFI hotspot service.
Groups
Carolina Mountain Vacation does not rent to fraternities or sororities
Parties:
NO HOUSE PARTIES are permitted.
WEDDINGS: Only under special arranged permission from cabin owner (at owners discretion) and Requires $350 nonrefundable deposit.
Minimum Age
NO RENTALS will be permitted to ANYONE UNDER 21 YEARS OF AGE.
Smoking
All of our cabins/Lodges/vacation homes are NON SMOKING: We ask that if you smoke, please smoke out-of-doors and properly dispose of cigarette butts. Smoking indoors will result in violation of rental agreement and forfeiture of Security Deposit.
General Disclaimer:
Carolina Mountain Vacations is a vacation rental property management agency for individual property owners and shall not be liable for loss or theft of personal property, accidents, injury or damage to renter or guests from any cause or by acts of nature or God.

CAROLINA MOUNTAIN VACATIONS, LLC.
VACATION RENTAL AGREEMENT

We know that you are going to have a wonderful time in Bryson City and thoroughly enjoy the vacation rental you have chosen.  Below you will find a number of best practices and important disclosures that will help you enjoy your vacation from beginning to end.  A copy of this Vacation Rental Agreement with the Cabin’s name will be included in the confirmation e-mail with the invoice.
If you have questions about this Vacation Rental Agreement, we would love to answer them for you. 
Our toll free number for questions about this agreement is: 877-488-8500.


THIS IS A VACATION RENTAL AGREEMENT UNDER THE NORTH CAROLINA VACATION RENTAL ACT, WHICH CAN BE FOUND IN SECTION 42A OF THE NORTH CAROLINA GENERAL STATUTES AND MANY OF THE TERMS AND CONDITIONS OF THE AGREEMENT ARE GOVERNED BY THOSE STATUTES.  THIS AGREEMENT BINDS YOU TO A SPECIFIC CABIN FOR A SPECIFIC TIME.  IF A PROBLEM ARISES DURING YOUR STAY EVERY EFFORT WILL BE TAKEN, WITHIN REASON, TO RESOLVE THE ISSUE.  HOWEVER, WE ARE UNABLE TO RELOCATE TENANTS WITHOUT PROPER AUTHORIZATION.  PLEASE BE AWARE THAT, UNLIKE HOTELS, OUR RENTAL PROPERTIES ARE EACH INDIVIDUALLY OWNED AND HAVE NO CORRELATION TO EACH OTHER.  THE RIGHTS AND OBLIGATIONS OF THE PARTIES TO THIS AGREEMENT ARE DEFINED BY LAW AND INCLUDE UNIQUE PROVISIONS PERMITTING THE DISBURSEMENT OF RENT PRIOR TO TENANCY AND EXPEDITED EVICTION OF GUESTS.  YOUR VERBAL AUTHORIZATION AT THE TIME OF RESERVATION, YOUR SIGNATURE ON THIS AGREEMENT, PAYMENT OF MONEY AND/OR TAKING POSSESSION OF THE CABIN AFTER RECEIPT OF THIS AGREEMENT IS EVIDENCE OF YOUR ACCEPTANCE OF THIS AGREEEMNT. ALSO IT IS YOUR INTENT TO USE THIS PROPERTY AS A VACATION RENTAL. CAROLINA MOUNTAIN VACATIONS, LLC. IS HEREBY KNOWN AS “CMV”.

Click Here to Print or View as pdf


Nightly minimums may be different for each Cabin.
Properties require a 2-3 night minimum stay depending on the cabin. 
Longer minimum stays may be required during holiday periods and the months of June, July and October.

This following section explains the different payment policies (a. or b.) depending on when you secure your reservation.

All payments made by the Guest shall be deposited in an escrow account with United Community Bank, 145 Slope Street, Bryson City, NC 28713. Please initial, sign and return this document to CMV as follows:

a. IF YOUR RESERVATION IS SECURED MORE THAN 15 DAYS PRIOR TO ARRIVAL:  A deposit of the first 2 nights will be required on a major credit or debit card (Master Card, Visa or Discover; we do not accept American Express). Balance is paid at check-in.  Full payment is due at time of reservation if made 14 days or less prior to check-in (see below).  Upon making your reservation, you will receive an email confirmation and a copy of our VRA.  Please, read, initial and sign the VRA.  You may return it by e-mail, Fax 1-828-488-7533 or when you check-in. If you prefer to pay the final balance with check or money order, checks must be received 30 days prior to check in. Payments should be made to Carolina Mountain Vacations.  Mail payments to P.O. Box 2505, Bryson City, NC 28713.


b. IF YOUR RESERVATION IS SECURED LESS THAN 14 DAYS PRIOR TO ARRIVAL:  Your reservation will be secured by phone with payment in full on a Master Card, Visa or Discover; we do not accept American Express.  Upon making your reservation, you will receive an email confirmation and a copy of our VRA.  Please, read, initial and sign the VRA.  You may return it by e-mail, Fax 1-828-488-7533 or when you check-in.


a. SMOKING inside the rental cabins is PROHIBITED.  All cabins are NON-SMOKING.  If this regulation is violated and smoking has been detected in the cabin, a $500 penalty for cleaning services due to unauthorized smoking will be charged to the credit card on file.  By signing this Agreement, Carolina Mountain Vacations is authorized to charge this fee to your credit card on file.  Please do not smoke in vacation cabin.

b. A fee of $100 will be charged for all returned checks.

c. CMV receives a commission from services provided by our office.

d. All reservations incur 6.75-7% NC Sales Tax and County Occupancy Tax of 3%-5% in addition to the rental amounts and fees.  Rates are subjected to applicable state sales and county occupancy taxes which are in effect during the time of your stay.  Please note that these are subject to change as authorized by the appropriate governing body.  Carolina Mountain Vacations will adjust your reservation to reflect current tax rates which are in effect at the time of your stay.  Carolina Mountain Vacations will credit or debit your account for tax changes.

A Security Authorization Hold is required on a major credit card.  The Security Authorization Hold amount ranges from $150-$500.   Your Security Authorization Hold must be made at the time check-in.  Security Authorization Holds are released within 30 days of departure in accordance with NC law.  Whether or not a Security Authorization Hold is required, a guest is responsible for any intentional damage due to willful negligence on leased Cabin.  A guest agrees that charges can be processed on their credit card.

We understand that accidents happen and these terms are the best way to make sure everyone is treated fairly in the event that damages occur.  We are here to help and will work with you to resolve any issues.  Please treat your vacation rental with respect and remember that our owners are sharing their home with you.

a. Immediately upon arrival to Cabin guests agree to notify Carolina Mountain Vacations of any noticeable damages or conditions requiring repair or maintenance. Guests agree to be responsible for any damages to the premises during their rental stay.  This includes damages to the furnishings and household items that result from the action or inaction of guests or their invitees excluding normal wear and tear.   Guests further agree to reimburse Carolina Mountain Vacations for collection costs if necessary and reasonable attorney fees.

b. After a Guest’s departure, the cabin is inspected and inventoried for damages and missing items.  Guest will be notified within 48 hours of check out if damages are found.  North Carolina Law allows 30 days from departure date for damages to be assessed and billed to Guest’s account.  Guests agree that if they do not report all losses or damages to Carolina Mountain Vacations no later than the departure date, all claims under the Security Authorization Hold will therefore be the responsibility of the Guests.

c. Guests are responsible for any intentional damage due to willful negligence of the leased Cabin as well as any items missing from the leased Cabin after Guest’s departure.  Guests will be notified in writing and Guests agree that charges related to intentional damage caused by willful negligence or cost of replacement for missing items can be processed on Guest’s credit card on file provided Carolina Mountain Vacations does not receive payment from Guests within 10 days of notification.

Cancellations with short notice are unfair to both Carolina Mountain Vacations as well as the Cabin owner.  If you must cancel be sure to do so at least 31 days in advance of your arrival date.

a. All cancellations made within 31 days of arrival are non-refundable.  In the event you must cancel your reservation within 31 days of arrival, please notify us as soon as possible.  We will make every effort to re-rent the Cabin for your original dates.  If we re-rent the Cabin for the total number of reservation nights, all monies (less a $75 cancellation fee) will be returned within 30 days after re-booking.  If we re-rent the Cabin for less than the total number of reservation nights, we will refund the monies for this portion of the rental rate (less a $75 cancellation fee) within 30 days after re-booking.  If after diligent effort, we are unable to re-rent the Cabin, the full rental payment will be forfeited.

b. If cancellations are made outside of the 31 day arrival, your deposit will be refunded minus a $75 cancellation fee within 30 days of the cancellation date.

c. Your reservation may be switched to a different cabin if you notify us 31 days or more prior to your arrival.  Reservations CAN NOT be transferred to another cabin within 31 days of arrival.

d. Please remember that you are making an agreement with CMV for an individually owned Cabin.  If you are disappointed or unsatisfied with the cabin due to different tastes according to décor, accommodations, location, construction, mountain road conditions, etc. and decline to stay at the cabin, this will be considered a cancellation and no rent reduction or refund will be issued.  If you have particular needs such as a disability or severe medical condition, CMV will attempt to answer and address all concerns. If the Cabin is not fit and habitable, CMV will substitute a reasonably comparable property.  If a Cabin cannot be substituted, CMV will refund to the guest all payments made by guest. CMV will conduct all activities in regard to this Agreement without regard to race, color, religion, sex, national origin, handicap or familial status of any guest.  Guest agrees to hold harmless Carolina Mountain Vacations for any inaccuracies.

e. CMV is not responsible for the weather or other acts of God and there will be no refunds for these occurrences. 

f. Transfer of Cabin:  In the event the owner transfers the cabin 180 or more days prior to the anticipated date of occupancy by Guest, CMV will make every effort to maintain the reservation in the current cabin or move your reservation to a comparable available cabin.  If circumstances prevent this, a full refund will be paid to the Guest. CMV will promptly notify Guest if cabin is transferred.  If Guest transfers to another cabin, advance rental deposit will transfer to the new cabin.

Please respect maximum occupancy rules.  Most mountain cabins and homes run on private septic and well systems.  Overtaxing these systems can cause serious problems.

a. Maximum occupancy refers to all persons over the age of one year old.  Maximum occupancy violations will result in rent forfeiture and immediate eviction of Guests.  Guests will obey occupancy limit at all times.  Violations of maximum occupancy can cause property damage (for example, well and septic overuse) as well as violate local laws and regulations.  Please obey our maximum occupancy limits at all times.  Any maximum occupancy violation constitutes a breach of contract and Guest agrees that any such violation, in addition to any other remedies herein, will result in forfeiture of any remaining immediate eviction of Guests and an additional charge of $250 representing liquidated damages.

b. Absolutely NO pyrotechnics, unsupervised outdoor fires, any and all off-road vehicles, audible disturbances or littering will be permitted on rental premises.

When renting a vacation cabin, you gain a wealth of amenities and features that you won’t find at a hotel or resort.  Unfortunately, even with rigorous maintenance, sometimes things stop working properly.  This section covers how that affects your stay, things to be careful about when using and what CMV will do in case of maintenance issue occurs at your vacation cabin.
a. CMV agrees to provide the cabin to the Guest in a fit and habitable condition.  If at any time of occupancy CMV cannot provide the cabin in a fit and habitable condition or reasonably cure the same or substitute a reasonably comparable property in such condition, CMV shall refund to Guest payments made by Guest.

b. CMV is not responsible, nor will refunds be issued for mechanical failures of non-essential or luxury items.  In the case where the cabin sustains a failure of a system or amenity (at the time of or during the stay) including, but not limited to water, sewer, septic, heating, electrical, mechanical, ventilating, structural systems, fireplaces, air conditioning, pool, hot tub, jetted tub, entertainment equipment, internet and Wi-Fi,  satellite/cable service,  or other facilities or major appliances, CMV shall promptly repair such system or amenity in a commercially reasonable manner and time upon notice from Guest that repairs are needed.  Guest agrees to permit CMV or its service staff to have reasonable access to the cabin to inspect and make such a repair in a commercially reasonable manner and time. Neither cabin owner nor CMV shall be liable to Guest in damages and no refunds will be given for such temporary failure or minor disruptions of any utilities, provided CMV is causing the system or amenity to be repaired in a commercially reasonable manner and time after having notification from Guest that repairs are needed.  Speed of service cannot be guaranteed due to the disbursement and remoteness of our cabin rentals.

c. Hot tubs.  Many of our cabins include hot tubs.  Guests should be aware of some risks that can be associated with hot tub use.  Some of these risks can include discoloration of swimwear due to chemicals used to sanitize tubs, and minor skin rashes if sensitive to the chemicals.  Absolutely no dogs or children are allowed in the hot tubs.  CMV cannot be held responsible for hot tub and pool injuries or discomforts.  Guest acknowledges waiver of liability, including but not limited to hot tub, whirlpool, sauna, outdoor/indoor pool, fire pits, elevator, herein after called special feature if so equipped.  The Guest understands that there are potential risks that the special features may present; dangers to persons using the special features for too long, or to persons intoxicated or using any kind of drugs or medications.  Guests of special attention, including but not limited to pregnant women, elderly and disabled persons should use heavy caution while using special features.  The Guest agrees to explain the risks of using the special feature to any guests at the cabin and to be fully and solely responsible for any accidents that guests may incur.  The Guest understands the risks discussed above and agrees to assume all responsibility for the consequences of those risks.    Guest agrees to waive any claim whatsoever against CMV and cabin owner for accidents and claims arising from use of special feature.  The Guest agrees to indemnify CMV for any claims arising from Tenant’s guest use of the special feature.  The Guest also understands and agrees that he/she is responsible and liable and will pay CMV upon request for any damages that occur to the special feature and its support equipment through the misuse and/or negligence for example, but not limited to, damaging the hot tub cover and/or pool liner, or allowing the water level to become too low or causing water overflow outside the unit.

d. Most of our rental cabins do provide telephones for local calls only.  Cell phone service is not guaranteed at our rental cabins.

e. In the event that rented premises become uninhabitable prior to rental period, or in the event of an error in reservation procedure or change in the ownership that precludes occupancy by Guest, CMV reserves the right to put into effect appropriate corrective action without loss to CMV.  Liability to CMV/cabin owner is limited to rental monies paid by Guest.  Notification of such corrective action will be provided to Guest at the earliest possible time.

PLEASE CONSERVE WATER!


Many of our properties are on individual or shared wells.  Although the working condition of the equipment is maintained, water interruptions may be experienced particularly in times of drought or inclement weather.  Please help us by conservative use of water.  Spread showers/baths out between morning and night if possible.  Please report any leaks or running toilets immediately so they can be repaired.

Be careful; CMV cannot be held liable for your injuries.


Guest agrees to hold CMV and Owner harmless from and against any liability for any accident, personal injury or damage sustained by any person (including “your’ guests) as a result of any cause.  Guest must immediately report any accidents or injury to CMV.

Guest agrees that CMV may enter the Property during reasonable hours to inspect the Property to make such repairs, alterations or improvement as appropriate.

If the term of this Agreement is 30 days or less, the expedited eviction procedures set forth in the North Carolina Vacation Rental Act will apply.  Guest may be evicted under such procedures if Guest: (1) holds over in possession of the Property after the term of this Agreement has expired: (2) commits a material breach of any provision of this Agreement (including any Addendum to the Agreement) that according to its terms would result in the termination of Guests tenancy; (3) fails to pay rent as required by this Agreement; or (4) has obtained possession of the Property by fraud or misrepresentation.

If State or local authorities order a mandatory evacuation of an area that includes the Property, Guest shall comply with the order.  Upon compliance, guest will be entitled to a refund of the prorated rent for each night that guest is unable to occupy the Property because of the order.

We love our furry friends!  If you are staying at a pet friendly rental cabin, please review the Pet Policies below.  There are potential consequences for bringing unauthorized pet onto any CMV property.

Guests will be required to sign the CMV Pet Policy.

 Policies for Carolina Mountain Vacations Pet-Friendly Cabins

1.  CMV only accepts well-behaved, housebroken dogs into our pet friendly cabins.  Even though we love all pets, we regret that we are unable to allow any animals other than dogs in our rental cabins.  Absolutely no cats are permitted in CMV rental cabins.  For the purpose of this agreement, the term “pet” is always used in reference to a dog.

2.  For pet friendly cabins, there is a $45 non-refundable pet fee for the first pet, $20 for the second pet and $20 for the third pet.  Any misrepresentation regarding the number of pets at the cabin will be charged accordingly.

3.  Pets are only permitted with prior approval.  Be sure to notify us if you are bringing a dog to one of our pet-friendly cabins. If prior approval has not been authorized and there is evidence of a pet having been at the property, the penalty may include a $200 charge, immediate removal of the pet and eviction from the cabin with the forfeiture of all rental payments.

4.  In the interest of protection your dog, a leash should always be used when your dog is outside.  While North Carolina does not have a state leash law, please note that cities and counties may have stricter regulations.  No dog shall be tied outside the Cabin unless supervised by a responsible adult

5.  As a general rule, dogs should not be left unattended in cabins.  In an unfamiliar environment dogs may act uncharacteristically and unpredictably.  They may get nervous and bark, causing a disturbance to neighbors.  Or they may harm the cabin by chewing, scratching or making messes that they would not typically make at home.  Please remember to be respectful of nearby neighbors.  Always use a crate in the rare event that a dog must be left alone.

6.  If you need veterinary services during regular business hours, please call our office and we will recommend (based on our experience with our four-legged family members) a veterinary hospital close to where you are staying.

7.  Legal Disclaimer:  Any damages to the cabin or cabin property or another person because of a pet will be the sole responsibility of the registered Guest.  Guests are held financially responsible for all physical damages to the Cabin (i.e. chewing, scratching, flea infestation, etc.) inflicted on the Cabin by the presence of a pet.  If extra cleaning is deemed reasonable due to the presence of a pet (i.e. soiled furniture and/or flooring, hair on furnishings or bedding, fleas), the Guest will be held financially responsible and the credit card on file will be charged for the amount of the repair/recovery.  CMV is not responsible for harm caused to any pet.

 

GPS does not always work in the mountains.  It is strongly recommended that you use the directions on the confirmation that we emailed you to get to our office for check-in.

 a. CMV will provide detailed directions and key information to access vacation cabins on the day you check into our office.  Internet mapping devises and navigation systems are NOT recommended for use in the Western NC Mountains.  Information regarding check in procedures and directions to our office are emailed with your confirmation.  Please call our office immediately if you are having trouble finding us.  CMV cannot be held responsible if you are unable to locate our office and no rent reduction or refund will be made.

b.  Please be aware that some NC mountain roads may be steep and/or curvy. Access to some of our cabins may require driving on gravel roads or driveways and paved roads or driveways can be difficult in inclement weather.  Please adhere to any recommendation or requirement for a four-wheel-drive vehicle when listed in a property description.  It is highly recommended that Guests try to arrive during daylight hours for their first visit to our area to become familiar with the area and roads.

Please be sure to take everything home with you that you brought to the cabin!
CMV is not responsible for Guest’s personal belongings that are lost, stolen or left behind.  If the items are found and are able to be returned, a $10 retrieval fee, plus shipping, will be charged to the Guest.

Let us know immediately if you find any issues at your cabin.  We will do our best to fix it.  Please leave the property as you found it and follow the checkout procedures given to you at check-in. 

a. All of our cabins are professionally cleaned before you arrive and after you leave.  Upon arrival, please notify CMV immediately if you do not find the cabin in a suitable manner.  CMV will make every effort to satisfy the Guest’s needs.  However, no refunds will be made.  If we have not heard from you within 90 minutes of arrival at the cabin, CMV will assume that you are satisfied with cleanliness of the cabin and no further action will be taken. If you are a late check-in, please report cleanliness issues by 10:00 a.m. on the following morning by calling 877-488-8500 or 828-488-7500. 

Please respect our Check-in and Check-out policies.  Cleaning an entire cabin is a time consuming process and our housekeeping staff keeps a very tight schedule to ensure that each cabin is ready prior to a guest’s arrival.

a. CHECK-IN IS AFTER 4 P.M. - you must check in at our office:  40 Greenlee Street, Bryson City, NC 28713.

b. CHECK-OUT IS BY 11 A.M.  If the cabin is not vacated by 11 a.m., CMV is authorized to enter the cabin and remove the Guest’s belongings from the cabin at Guest’s expense. 

c. EARLY CHECK-IN AND LATE CHECK-OUT:  Requests for early check-in or late check-out will be considered on a case-by-case basis.  Please contact our office no less than 24 hours in advance with requests for an early arrival or late departure.  Consideration is given based upon the property’s “status” immediately prior to or following your reservation. 

Additional legalese here includes a Severability Clause, and Entire Agreement Clause and a statement specifying that, should a lawsuit arise, the proceeds would take place in Swain County, NC.

a. CMV makes every effort to provide accurate information about the cabin you reserve.  Every effort has been made to assure that the information on the website and communicated by our staff is correct.  However, it is not guaranteed.  The website will contain the most up-to-date information.  CMV cannot be held responsible for changes made by the Owners such as décor or bedding or unintentional misrepresentation and no refunds will be made for such.  CMV shall not be held liable for unintentional errors, omissions or changes in the advertisement of bedrooms and occupancy.  The information herein is believed to be accurate and timely, but no warranty as such is expressed or implied.

b. The provisions of the Agreement are severable and the unenforceability or invalidity of any provision of the Agreement shall not affect the remainder of the Agreement.  The parties acknowledge that it is their intention that if any provision of this Agreement is determined by a court to be unenforceable or invalid as drafted, that provisions should be construed in a manner designed to effectuate the purpose of that provision to greatest extent possible under applicable law.  The parties hereby consent to the scope of such provision being judicially modified accordingly in any proceeding brought to enforce that provision.

c. This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and cancels and supersedes all prior and contemporaneous agreements, understandings, negotiations and discussions of the parties, whether oral or written, relating to the subject matter hereof.  This Agreement may not be amended except in a writing signed by all parties.

d. The parties hereby consent and agree that if a dispute arises about the terms of the Agreement and a lawsuit or any other legal proceeding is initiated, the State of North Carolina has jurisdiction and venue is proper in the County of Swain.

The “plain English”, italicized sections of our Vacation Rental Agreement is an overview of the Agreement and is not a substitute for your reading the entire Agreement.  In no way does it waive or alter the terms of the Agreement and it is the Guest’s responsibility to review the Agreement in its entirety.
Guest acknowledges having read this Agreement before signing it, understands the meaning and legal effect of the terms of this Agreement and believes that this Agreement is fair and reasonable.  Guest acknowledges receipt of a copy of this Agreement.

CARDHOLDER AGREEEMENT:  I have read, understand and agree to the above terms and policies.  I agree to pay the following charges according to my credit card agreement.

Thank you for choosing Carolina Mountain Vacations.  Please do not hesitate to contact us at 877-488-8500 with any questions.  We hope you enjoy your vacation!

 

___________________________________                                                                                              ______________________________ Signature                                                                                                                                       Date      


Your Privacy Is Important To Us!

Carolina Mountain Vacations, LLC. respects and values your rights to privacy and makes every effort to ensure that your privacy is safeguarded. The information below is intended to describe the policies followed by Carolina Mountain Vacations to protect your privacy.


What Information We Collect:
When you secure a reservation with Carolina Mountain Vacations, we ask for your name, address, email address, phone number, fax number, and credit card information. We may also ask for information related to your vacation preferences so that we can provide better service and make your vacation a more memorable one. If your reservation is made as part of or in connection with a group, meeting, or event, we will provide your name and dates of stay to the group, meeting or event planner, or organizer, if you request. If you elect to receive notifications from Carolina Mountain Vacations during the reservation process, the information on the reservation form (excluding your full credit card information) will be recorded in the database.
How We use the Information:
The information you provide will be used by Carolina Mountain Vacations to process your reservation, to provide the services you've requested, products you have purchased and to contact you to confirm your reservation and to provide you with any important updates regarding your reservation. In order to reserve and provide the services and products you request, Carolina Mountain Vacations does not share your information with any other business, organization, group or individual. Our website may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites.
We may disclose personal information when required by law, in response to any demand by law enforcement or other appropriate government authorities, or if the personal information is pertinent in a legal proceeding or court action.
Your Information Is Protected:
Carolina Mountain Vacations takes extra care to ensure that your customer data is not used in any way that you have not approved.
Carolina Mountain Vacations does not lease, sell, trade, or give your email address or other personal information to any third parties for their direct marketing purposes.
Credit card numbers are used only for payment processing and are not retained for marketing purposes.
No credit card information is stored on the web server.
We also request that you do not send us any sensitive information via email.
Use of "Cookies":
A "cookie" is a string of electronic information that your web browser uses to store information as you click from page to page on a website. Cookies do not contain your name, address, telephone number, email address, credit card number, or any other information which personally identifies you. The use of cookies is an industry standard. Cookies are used by most major commercial websites. We use cookies to keep track of the effectiveness of our Internet site, as well as our advertising and marketing programs. You may adjust your browser to deny the acceptance of cookies; however, you may not be able to use some of the features of the website.
Terms of Use

When you access the Carolina Mountain Vacations website, you acknowledge that you have read, understand, and agree to the Carolina Mountain Vacations' Privacy Policy and that the laws of the State of North Carolina shall be applicable regarding any disputes. You are also aware that electronic transmissions are considered to be public rather than private media and that any information you provide is considered to be the property of Carolina Mountain Vacations. You agree that Carolina Mountain Vacations will not be held liable for any loss, injury, or other damage that arises from the use of this site, including the dissemination of information that is provided by other parties contributing to this site. Carolina Mountain Vacations also reserves the right to change, at any time, any of the terms and conditions and to modify, add, or remove sections of this Privacy Policy. If you do not agree with the terms and conditions of this Privacy Policy, we ask that you refrain from using this website and we will provide other means for you to obtain information on our products.

Changes in Our Privacy Policy:
From time to time, we may change or update our Privacy Policy. If the Privacy Policy is changed, this page will be updated. You will not be provided with any other notice of such changes. You will need to check this page to see if there have been any changes to our Privacy Policy.
Further information

For any issue or concern which is not covered by this statement of Carolina Mountain Vacations' Privacy Policy can be obtained by writing to Carolina Mountain Vacations at the address below,

Attn: Privacy Policy.
PO Box 2505,Bryson City, NC 28713
877-488-8500 or 828-488-7500,
Email: info@carolinamountainvacations.com