Rental Policies Info for Carolina Mountain Vacations
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Carolina Mountain Vacations (CMV) Terms & Conditions
(summarized, full descriptions and details provided in VRA)

Check In time is after 4:00 P.M.

Check Out time is 11:00 A.M.

 

We accept major credit cards, travelers checks, money orders and cashier's checks. Minimum night stays are seasonal and per cabin based. Please call for specific and current details on the cabins you are planning to stay at. If you are planning a late arrival time to your North Carolina vacation cabin rental, please contact our cabin rental office during business hours to make arrangements. Our office hours are 9 am to 9 pm, 7 days a week.
Cabin Rental Reservations:
All reservations must be guaranteed with a credit card (Visa, Master Card American Express, and Discover accepted).
No reservations held on declined credit cards.

BALANCE DUE AT CHECK-IN:  All guests are required to check-in at our office in Bryson City to make payment in full of remaining balance before they are given printed directions to and lock box codes for property entry. We will be available to further assist you in finding your cabin, if needed.

EARLY CHECK-IN AND LATE CHECK-OUT:  Please contact our office no less than 24 hours in advance with requests for an early arrival or late departure.  Consideration is given based upon the property’s “occupancy” immediately prior to or following your reservation.

Security Deposit or Limited Damage Waiver:

Security Deposit or LDW guest must choose one option:

 
We understand that accidents do happen after all we are all human. Though as unintentional as accidents are, there is a cost to rectify their results. We believe the Limited Damage Waiver is the most practical method for both our Guest and Property Owners alike to provide for those expenses.

  • The Limited Damage Waiver (LDW) is a one-time non-refundable fee waiving your financial responsibility for up to $1,000 of accidental, unintentional damage by you, members of your party or invitees occurring during your occupancy of a leased property. The amount of the fee is specific to each property.
  • Security Deposit: (As an option to the LDW) Guest may provide a security deposit of $600.00. This amount is charged at check-in and must be made by credit or debit card. Security deposits will be refunded once the property has been fully inspected upon guest’s departure and cleared of all damages. North Carolina Law allows 30 days from departure date for damages to be assessed and billed to Guest’s account. If any damages have occurred or items have been found missing, the cost of replacements or repairs will be deducted from the Security Deposit. If damages exceed the Security Deposit amount, tenant will be responsible for the entire amount and the remaining cost will be charged to the tenant’s card on file. Guests agree that these charges can be processed on Guest’s credit card on file provided CMV does not receive payment from Guests within 10 days of notification. Carolina Mountain Vacations will refund security deposit (minus before mentioned expenses if necessary) within 45 days of tenant departure in accordance with NC law.
Reservation Cancellations:

If Tenant elected to purchase trip insurance, the travel insurance company should be contacted with the claim by tenant.

  •  All cancellations made less than 31 days of arrival are non-refundable. 
  • Cancellations made more than 31 day from arrival, initial payment will be refunded less a 75$ cancellation fee plus processing fee paid at booking and any Travel Insurance Premiums purchased.
  • No-Shows are considered a last-minute cancelation and tenant forfeits full rental payment and voids lease agreement.
  • Tenant may switch reservation to a different cabin more than 31 days prior to your arrival by payment of $30 transfer fee and difference of rates of new cabin.  Reservations CAN NOT be transferred to different cabin within 31 days of arrival.
Minimum stay requirements:
All cabins have a 2-3 night minimum stay and some have longer minimums depending on the cabin you choose and the season. The peak months of June, July & October require longer stays and some holidays have a 4 night min. stay. Please ask for details when making your reservation.
Road Conditions:

Guest acknowledges that access to rented property will require driving on gravel and paved mountain roads that may in places be steep and has been given recommendation on the minimum type of vehicle needed to safely drive the road to property. CMV will not give refund or be held liable if guest does not adhere to recommended vehicle type and is not able to or refuses to drive up road to cabin. Nor can CMV be held responsible for temporary weather conditions that alter road conditions. Our cleaning and maintenance staff drive these roads in their personal vehicles almost daily and report any major road issues; such as washouts, fallen trees or rocks. CMV will upon notification from staff or guest, contact appropriate local authorities to have road cleared or repaired.

Pet Friendly Lodging:
  1. CMV only accepts well-behaved, housebroken dogs into our pet friendly cabins.
  2. Guest must pay a onetime, non-refundable Pet Fee of $45 per pet up to a max of 3 pets.
  3. If there is evidence of a non-registered pet having been at the property, the penalty may include a $200 charge, immediate removal of the pet and eviction from the cabin with the forfeiture of all rental payments.
  4.  In the interest of protection your dog, a leash should always be used when your dog is outside.   No dog shall be tied outside the Cabin unless supervised by a responsible adult.
  5. As a rule, dogs should not be left unattended in cabins (it’s their vacation too). Always use a crate in the rare event that a dog must be left alone.
  6. Guests are held financially responsible for all physical damages to the Cabin (i.e. chewing, scratching, flea infestation, etc.) inflicted on the Cabin by the presence of a pet.  If extra cleaning is deemed reasonable due to the presence of a pet (i.e. soiled furniture and/or flooring, hair on furnishings or bedding, fleas), the Guest will be held financially responsible and the credit card on file will be charged for the amount of the repair/recovery. 
Taxes:
Don't forget the government wants their cut, NC State Tax and County Occupancy Taxes are applied to all reservations.
Fireplaces

All fireplaces (gas log and wood burning) are closed/ shut off during the dates of May 16 thru September 30.
Inclement Weather
During the months of November thru March, dangerous snow or ice storms are possible, though uncommon in the Western North Carolina Mountains. If a strong winter storm (snow or ice) is forecasted for the area of our cabin rentals, we reserve the right to proactively cancel reservations on cabins that, at our discretion, may have their access road condition reduced to limited or no access by snow or ice. This is strictly a road safety issue.
At time of this cancellation, we will contact the guest listed on the reservation by phone and email to:
First make an offer to move you to a vacant cabin with safer access on the same dates as the original reservation or,
Secondly, allow you to re-book /change your reservation to another available date and or change to a different cabin with availablity.
Only If the first two options are not possible, we will REFUND YOUR DEPOSIT.
WiFi (internet)
WIFI internet is offered to our guests as a courtesy at cabins where it is obtainable. Wifi internet service is not guaranteed and we are unable to offer support should an issue arise. Since there is no charge for this service we can not give refunds for the Free WIFI internet service should issues arise. We can assist you in finding other areas that provide Free WIFI hotspot service.
Groups
Carolina Mountain Vacation does not rent to fraternities or sororities
Hot tubs
  •  Showering before and after using the hot tub is recommended.
  • Our hot tubs are cleaned and maintained by certified techs before and after each tenant occupancy or every 5 days. This means a tech will be required to inspect hot tub during stays of 7 days or longer.
  • Guest is responsible for damages to hot tub from misuse or negligence.
  • Do NOT sit or stand on hot tub covers, they are not designed to handle weight. This type of damage is not covered by LDW.
  • Guest will be responsible for cover replacement if Damage to cover is discovered. Amount starting at $300.
  • Failure to re-secure cover with supplied equipment after use, resulting in loss of cover down the mountain side, will incur a $100 retrieval fee or replacement fee if damaged.
  • Do NOT allow the water level to become too low. Guest will be responsible for repairs, including but not limited to pump replacement.
  • An additional Hot Tub Service charge may be applied for introduction of foreign substances (i.e. soap, oils, bath bubbles or beer), broken glass or discarded items left in Hot Tub, including swimwear.
Parties:
NO HOUSE PARTIES are permitted.
WEDDINGS: Only under special arranged permission from cabin owner (at owners discretion) and Requires $350 nonrefundable deposit.
Minimum Age
NO RENTALS will be permitted to ANYONE UNDER 21 YEARS OF AGE.
Smoking is PROHIBITED
$500 penalty for unauthorized smoking will be charged to the credit card on file. Tenant is also liable for repairs expense and any and all lost revenue to property if next tenant must be transferred to a different property while cleaning and repairs are completed.
General Disclaimer:
Carolina Mountain Vacations is a vacation rental property management agency for individual property owners and shall not be liable for loss or theft of personal property, accidents, injury or damage to renter or guests from any cause or by acts of nature or God.

CAROLINA MOUNTAIN VACATIONS, LLC.
VACATION RENTAL AGREEMENT

We know that you are going to have a wonderful time in Bryson City and thoroughly enjoy the vacation rental you have chosen.  Below you will find a number of best practices and important disclosures that will help you enjoy your vacation from beginning to end.  A copy of this Vacation Rental Agreement with the Cabin’s name will be included in the confirmation e-mail with the invoice.
If you have questions about this Vacation Rental Agreement, we would love to answer them for you. 
Our toll free number for questions about this agreement is: 877-488-8500.


THIS IS A VACATION RENTAL AGREEMENT UNDER THE NORTH CAROLINA VACATION RENTAL ACT, WHICH CAN BE FOUND IN SECTION 42A OF THE NORTH CAROLINA GENERAL STATUTES AND MANY OF THE TERMS AND CONDITIONS OF THE AGREEMENT ARE GOVERNED BY THOSE STATUTES.  THIS AGREEMENT BINDS YOU TO A SPECIFIC CABIN FOR A SPECIFIC TIME.  IF A PROBLEM ARISES DURING YOUR STAY EVERY EFFORT WILL BE TAKEN, WITHIN REASON, TO RESOLVE THE ISSUE.  HOWEVER, WE ARE UNABLE TO RELOCATE TENANTS WITHOUT PROPER AUTHORIZATION.  PLEASE BE AWARE THAT, UNLIKE HOTELS, OUR RENTAL PROPERTIES ARE EACH INDIVIDUALLY OWNED AND HAVE NO CORRELATION TO EACH OTHER.  THE RIGHTS AND OBLIGATIONS OF THE PARTIES TO THIS AGREEMENT ARE DEFINED BY LAW AND INCLUDE UNIQUE PROVISIONS PERMITTING THE DISBURSEMENT OF RENT PRIOR TO TENANCY AND EXPEDITED EVICTION OF GUESTS.  YOUR VERBAL AUTHORIZATION AT THE TIME OF RESERVATION, YOUR SIGNATURE ON THIS AGREEMENT, PAYMENT OF MONEY AND/OR TAKING POSSESSION OF THE CABIN AFTER RECEIPT OF THIS AGREEMENT IS EVIDENCE OF YOUR ACCEPTANCE OF THIS AGREEEMNT. ALSO IT IS YOUR INTENT TO USE THIS PROPERTY AS A VACATION RENTAL. CAROLINA MOUNTAIN VACATIONS, LLC. IS HEREBY KNOWN AS “CMV”.

Click Here to Print or View as pdf


Nightly minimums may be different for each Cabin.
Properties require a 2-3 night minimum stay depending on the cabin. 
Longer minimum stays may be required during holiday periods and the months of June, July and October.


All payments made by the Guest shall be deposited in an escrow account with United Community Bank, 145 Slope Street, Bryson City, NC 28713.  Please initial, sign and return this document to CMV.

  1. TO SECURE YOUR RESERVATION:  A payment of 50% of total reservation cost will be required on a major credit or debit card (Master Card, Visa, Discover or American Express). Upon the successful charge to your card, you will receive an email confirmation and a copy of our VRA.  Please, read, initial and sign the VRA.  You may return it by e-mail, Fax 1-828-488-7533 or bring with you to check-in.
  2. BALANCE DUE AT CHECK-IN:  All guests are required to check-in at our office, located at 40 Greenlee St. Bryson City, NC 28713. At check-in payment in full of remaining balance on reservation is required. Payment may be on a major credit or debit card (Master Card, Visa, Discover or American Express).  If you prefer to pay the final balance with check or money order, checks must be received 30 days prior to check in. Payments should be made to Carolina Mountain Vacations. 
    Mail payments to P.O. Box 2505, Bryson City, NC 28713.

 


  1. A fee of $100 will be charged for all returned checks.
  2. CMV receives a commission from services provided by our office.
  3. Departure Cleaning Fee, the amount of this fee will be set on a cabin by cabin basis, plus applicable taxes. 
  4. All reservations incur 3% processing fee.
  5. All reservations incur 7% NC Sales Tax and County Occupancy Tax of 3%-4% in addition to the rental amounts and fees . Rates are subjected to applicable state sales and county occupancy taxes which are in effect during the time of your stay.  Please note that these are subject to change as authorized by the appropriate governing body.  Carolina Mountain Vacations will adjust your reservation to reflect current tax rates which are in effect at the time of your stay.  Carolina Mountain Vacations will credit or debit your account for tax changes.

 

We understand that accidents do happen after all we are all human. Though as unintentional as accidents are, there is a cost to rectify their results. We believe the Limited Damage Waiver is the most practical method for both our Guest and Property Owners alike to provide for those expense. Though guest may choose to provide a refundable Security Deposit.

LIMITED DAMAGE WAIVER
, (if purchased):

  1. The Limited Damage Waiver (LDW) is a one-time non-refundable fee waiving your financial responsibility for up to $1,000 of accidental, unintentional damage by you, members of your party or invitees occurring during your occupancy of a leased property. The amount of the fee is specific to each property.  Please treat your vacation rental with respect and remember that our owners are sharing their home with you.
  2. Upon arrival tenant must inspect the property and notify CMV of any visible damages or conditions requiring repair or maintenance. Unreported damages are assumed to have occurred during your occupancy. If an accident does occur during your stay, to take advantage of the LDW Tenant must notify Carolina Mountain Vacations (CMV) of accidental damage before departure. Tenant may call CMV’s office to report an accident during their occupancy, but a written (email is acceptable) explanation must be received within 24 hours of departure for damages to be considered for unintentional classification. Tenant’s written notification must include their name as listed on the reservation, name of leased property the accident occurred at, dates of stay and a brief description of damage. 
  3. Damages must be reported to office staff before departure to be considered for accidental classification. All properties are thoroughly inspected and inventoried after tenant departure to determine missing items or any damages that may have resulted from tenant occupancy. If unreported damages are found, they will not be considered accidental and will be deemed intentional or of willful negligence and tenant will be held liable for full repair or replacement expense. Guest will be notified within 48 hours of check out if damages are found.  North Carolina Law allows 30 days from departure date for damages to be assessed and billed to Guest’s account. Accidental damage repair or replacement expenses exceeding $1,000 remain the responsibility of Guest (Tenant). Missing or theft of items from property is not damage and tenant remains liable. Damage from pets is not included in this waiver and Tenant assume full responsibility as detailed in the Pet Agreement. Unregistered pets or pets at a non-pet friendly leased property constitutes a breech in the Vacation Rental Agreement voiding the LDW. Malicious, intentional or damage from willful negligence is not included in the LDW and tenant remains liable. Guests will be notified in writing and Guests agree that charges related to intentional damage caused by willful negligence or cost of replacement for missing items can be processed on Guest’s credit card on file, provided Carolina Mountain Vacations does not receive payment from Guests within 10 days of notification. Any and all actions by tenant that void the VRA, as described in this document, also void the Limited Damage Waiver.

Security Deposit: (As an option to the LDW)

  • Guest may provide a security deposit of $600.00. This amount is charged at check-in and must be made by credit or debit card. Security Deposits shall be deposited within 3 banking days of receipt into an escrow account with United Community Bank, 145 Slope Street, Bryson City, NC 28713. Security deposits will be refunded once the property has been fully inspected upon guest’s departure and cleared of all damages. North Carolina Law allows 30 days from departure date for damages to be assessed and billed to Guest’s account. If any damages have occurred or items have been found missing, the cost of replacements or repairs will be deducted from the Security Deposit. If damages exceed the Security Deposit amount, tenant will be responsible for the entire amount and the remaining cost will be charged to the tenant’s card on file. Guests agree that these charges can be processed on Guest’s credit card on file provided CMV does not receive payment from Guests within 10 days of notification. Carolina Mountain Vacations will refund security deposit (minus before mentioned expenses if necessary) within 45 days of tenant departure in accordance with NC law. Guests further agree to reimburse Carolina Mountain Vacations for collection costs if necessary and reasonable attorney fees.

 

Cancellations with short notice are unfair to both Carolina Mountain Vacations as well as the Cabin owner.  If you must cancel be sure to do so at least 31 days in advance of your arrival date.

  1. All cancellations made within 31 days of arrival are non-refundable.  In the event you must cancel your reservation within 31 days of arrival, please notify us as soon as possible.  If Tenant elected to purchase trip insurance, the travel insurance company should be contacted with the claim by tenant. We will make every effort to re-rent the Cabin for your original dates.  If we re-rent the Cabin for the total number of reservation nights, all monies (less a 75$ cancellation fee plus processing fee paid at booking and any Travel Insurance Premiums purchased) will be returned within 30 days after rebooking.  If we re-rent the Cabin for less than the total number of reservation nights, we will refund the monies for this portion of the rental rate (less a 75$ cancellation fee plus processing fee paid at booking and any Travel Insurance Premiums purchased) within 30 days after re-booking.  If after diligent effort, we are unable to re-rent the Cabin, the full rental payment will be forfeited, including the trip insurance and processing fee.
  1. No-Shows are considered a last-minute cancelation and tenant forfeits the full rental payment including the processing fee, travel insurance if purchased and terminates lease agreement.
  2. If cancellations are made outside of the 31 day arrival, your initial payment will be refunded less a 75$ cancellation fee plus processing fee paid at booking and any Travel Insurance Premiums purchased, within 30 days of the cancellation date.
  3. Your reservation may be switched to a different cabin if you notify us 31 days or more prior to your arrival. 
    Reservations CAN NOT be transferred to another cabin within 31 days of arrival.
  4. Please remember that you are making an agreement with CMV for an individually owned Cabin.  If you are disappointed or unsatisfied with the cabin due to different tastes according to décor, accommodations, location, construction, mountain road conditions, etc. and decline to stay at the cabin, this will be considered a cancellation and no rent reduction or refund will be issued.  If you have particular needs such as a disability or severe medical condition, CMV will attempt to answer and address all concerns. If the Property is not fit and habitable, CMV will substitute a reasonably comparable property.  If a Property cannot be substituted, CMV will refund to the guest all payments made by guest less any Travel Insurance Premiums purchased. CMV will conduct all activities in regard to this Agreement without regard to race, color, religion, sex, national origin, handicap or familial status of any guest.  Guest agrees to hold harmless Carolina Mountain Vacations for any inaccuracies.

CMV is not responsible for the weather or other acts of God and there will be no refunds for these occurrences. CSA Vacation Rental Insurance has been offered with the reservation. Vacation Rental Insurance reimburses for pre-paid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize a vacation and incur unplanned expenses. Carolina Mountain Vacations strongly recommends the purchase of this valuable protection.  Please refer specific questions to CSA,    

  1. Transfer of Cabin:  In the event the owner transfers the cabin 180 or more days prior to the anticipated date of occupancy by Guest, CMV will make every effort to maintain the reservation in the current cabin or move your reservation to a comparable available cabin.  If circumstances prevent this, a full refund will be paid to the Guest. CMV will promptly notify Guest if cabin is transferred.  If Guest transfers to another cabin, advance rental deposit will transfer to the new cabin.

 Please respect maximum occupancy rules.  Most mountain cabins and homes run on private septic and well systems.  Overtaxing these systems can cause serious problems.

  1. Maximum occupancy refers to all persons over the age of one year old.  Maximum occupancy violations will result in rent forfeiture and immediate eviction of Guests.  Guests must always obey occupancy limit.  Violations of maximum occupancy can cause property damage (for example, well and septic overuse) as well as violate local laws and regulations. Any maximum occupancy violation constitutes a breach of contract and Guest agrees that any such violation, in addition to any other remedies herein, will result in forfeiture of any remaining immediate eviction of Guests and an additional charge of $250 representing liquidated damages.
  2. Absolutely NO pyrotechnics, discharging of firearms, unsupervised outdoor fires, any and all off-road vehicles, audible disturbances or littering will be permitted on rental premises.
  • Our hot tubs are cleaned and maintained by certified techs before and after each tenant occupancy or every 5 days. This means a tech will be required to inspect hot tub during stays of 7 days or longer. Guests should be aware of some risks that can be associated with hot tub use.  Some of these risks can include discoloration of swimwear due to chemicals used to sanitize tubs, and minor skin rashes if sensitive to the chemicals.  Showering before and after using the hot tub is recommended. Absolutely no dogs or children are allowed in the hot tubs.  CMV cannot be held responsible for hot tub and pool injuries or discomforts.  Guest acknowledges waiver of liability, including but not limited to hot tub, whirlpool, sauna, outdoor/indoor pool, fire pits, elevator, herein after called special feature if so equipped.  The Guest understands that there are potential risks that the special features may present; dangers to persons using the special features for too long, or to persons intoxicated or using some prescription Medications or drugs.  Guests of special attention, including but not limited to pregnant women, elderly and disabled persons should exercise heavy caution while using special features.  The Guest agrees to explain the risks of using the special feature to any guests at the cabin and to be fully and solely responsible for any accidents that guests may incur.  The Guest understands the risks discussed above and agrees to assume all responsibility for the consequences of those risks.    Guest agrees to waive any claim whatsoever against CMV and cabin owner for accidents and claims arising from use of special feature.  The Guest agrees to indemnify CMV for any claims arising from Tenant’s guest use of the special feature.
  • The Guest also understands and agrees that he/she is responsible and liable and will pay CMV upon request for any damages that occur to the special feature and its support equipment through the misuse and/or negligence. Do NOT sit or stand on hot tub covers, they are not designed to handle weight. This type of damage is not accidental or covered by LDW. Guest will be responsible for cover replacement if Damage to cover is discovered. Amount starting at $300. Failure to re-secure cover with supplied equipment after use, resulting in loss of cover down the mountain side, will incur a $100 retrieval fee or replacement fee if damaged. Do NOT allow the water level to become too low. If water level falls too low Guest will be responsible for repairs, including but not limited to pump replacement. An additional Hot Tub Service charge may be applied for introduction of foreign substances (i.e. soap, oils, bath bubbles or beer), broken glass or discarded items left in Hot Tub, including swimwear. If any issues arise during stay, immediately contact CMV so we can send a technician to inspect or service unit.

 

When renting a vacation cabin, you gain a wealth of amenities and features that you won’t find at a hotel or resort.  Unfortunately, even with rigorous maintenance, sometimes things stop working properly.  This section covers how that affects your stay, things to be careful about when using and what CMV will do in case of maintenance issue occurs at your vacation cabin.

  1. CMV agrees to provide the cabin to the Guest in a fit and habitable condition.  If at any time of occupancy CMV cannot provide the cabin in a fit and habitable condition or reasonably cure the same or substitute a reasonably comparable property in such condition, CMV shall refund to Guest payments made by Guest.
  1. CMV is not responsible, nor will refunds be issued for mechanical failures of non-essential or luxury items.  In the case where the cabin sustains a failure of a system or amenity (at the time of or during the stay) including, but not limited to water, sewer, septic, heating, electrical, mechanical, ventilating, structural systems, fireplaces, air conditioning, pool, hot tub, jetted tub, entertainment equipment, satellite/cable service,  or other facilities or major appliances, CMV shall promptly repair such system or amenity in a commercially reasonable manner and time upon notice from Guest that repairs are needed.  Guest agrees to permit CMV or its service staff to have reasonable access to the cabin to inspect and make such a repair in a commercially reasonable manner and time. Neither cabin owner nor CMV shall be liable to Guest in damages and no refunds will be given for such temporary failure or minor disruptions of any utilities, provided CMV is causing the system or amenity to be repaired in a commercially reasonable manner and time after having notification from Guest that repairs are needed.  Speed of service cannot be guaranteed due to the disbursement and remoteness of our cabin rentals.
  1. Wi-Fi internet service is not guaranteed, and we are unable to offer support should an issue arise.  Since there is no charge for this service, we cannot give refunds of any kind for the free WiFi internet service should issues or interruptions happen.  If needed, we can assist you in finding other areas that provide Wi-Fi internet.

PLEASE CONSERVE WATER!


Many of our properties are on individual or shared wells.  Although the working condition of the equipment is maintained, water interruptions may be experienced particularly in times of drought or inclement weather.  Please help us by conservative use of water.  Spread showers/baths out between morning and night if possible.  Please report any leaks or running toilets immediately so they can be repaired.

Be careful; CMV cannot be held liable for your injuries.


Guest agrees to hold CMV and Owner harmless from and against any liability for any accident, personal injury or damage sustained by any person (including “your’ guests) as a result of any cause.  Guest must immediately report any accidents or injury to CMV.

Guest agrees that CMV may enter the Property during reasonable hours to inspect the Property to make such repairs, alterations or improvement as appropriate.

If the term of this Agreement is 30 days or less, the expedited eviction procedures set forth in the North Carolina Vacation Rental Act will apply.  Guest may be evicted under such procedures if Guest: (1) holds over in possession of the Property after the term of this Agreement has expired: (2) commits a material breach of any provision of this Agreement (including any Addendum to the Agreement) that according to its terms would result in the termination of Guests tenancy; (3) fails to pay rent as required by this Agreement; or (4) has obtained possession of the Property by fraud or misrepresentation.

If State or local authorities order a mandatory evacuation of an area that includes the Property, Guest shall comply with the order.  Upon compliance, guest will be entitled to a refund of the prorated rent for each night that guest is unable to occupy the Property because of the order.

We love our furry friends!  If you are staying at a pet friendly rental cabin, please review the Pet Policies below.  There are potential consequences for bringing unauthorized pet onto any CMV property.

Guests will be required to sign the CMV Pet Policy.

 Policies for Carolina Mountain Vacations Pet-Friendly Cabins

1.  CMV only accepts well-behaved, housebroken dogs into our pet friendly cabins.  Even though we love all pets, we regret that we are unable to allow any animals other than dogs in our rental cabins.  Absolutely no cats are permitted in CMV rental cabins.  For the purpose of this agreement, the term “pet” is always used in reference to a dog.

2.  For pet friendly cabins, there is a non-refundable pet fee of $45 per pet up to a max of 3 pets.  Any misrepresentation regarding the number of pets at the cabin will be charged accordingly.

3.  Pets are only permitted with prior approval.  Be sure to notify us if you are bringing a dog to one of our pet-friendly cabins. If prior approval has not been authorized and there is evidence of a pet having been at the property, the penalty may include a $200 charge, immediate removal of the pet and eviction from the cabin with the forfeiture of all rental payments.

4.  In the interest of protection your dog, a leash should always be used when your dog is outside.  While North Carolina does not have a state leash law, please note that cities and counties may have stricter regulations.  No dog shall be tied outside the Cabin unless supervised by a responsible adult

5.  As a general rule, dogs should not be left unattended in cabins.  In an unfamiliar environment dogs may act uncharacteristically and unpredictably.  They may get nervous and bark, causing a disturbance to neighbors.  Or they may harm the cabin by chewing, scratching or making messes that they would not typically make at home.  Please remember to be respectful of nearby neighbors.  Always use a crate in the rare event that a dog must be left alone.

6.  If you need veterinary services during regular business hours, please call our office and we will recommend (based on our experience with our four-legged family members) a veterinary hospital close to where you are staying.

7.  Legal Disclaimer:  Any damages to the cabin or cabin property or another person because of a pet will be the sole responsibility of the registered Guest.  Guests are held financially responsible for all physical damages to the Cabin (i.e. chewing, scratching, flea infestation, etc.) inflicted on the Cabin by the presence of a pet.  If extra cleaning is deemed reasonable due to the presence of a pet (i.e. soiled furniture and/or flooring, hair on furnishings or bedding, fleas), the Guest will be held financially responsible and the credit card on file will be charged for the amount of the repair/recovery.  CMV is not responsible for harm caused to any pet.

 

GPS does not always work in the mountains.  It is strongly recommended that you use the directions on the confirmation that we emailed you to get to our office for check-in.

 a. CMV will provide detailed directions and key information to access vacation cabins on the day you check into our office.  Internet mapping devises and navigation systems are NOT recommended for use in the Western NC Mountains.  Information regarding check in procedures and directions to our office are emailed with your confirmation.  Please call our office immediately if you are having trouble finding us.  CMV cannot be held responsible if you are unable to locate our office and no rent reduction or refund will be made.

b.  Please be aware that some NC mountain roads may be steep and/or curvy. Access to some of our cabins may require driving on gravel roads or driveways and paved roads or driveways can be difficult in inclement weather.  Please adhere to any recommendation or requirement for a four-wheel-drive vehicle when listed in a property description.  It is highly recommended that Guests try to arrive during daylight hours for their first visit to our area to become familiar with the area and roads.

Please be sure to take everything home with you that you brought to the cabin!
CMV is not responsible for Guest’s personal belongings that are lost, stolen or left behind.  If the items are found and are able to be returned, a $10 retrieval fee, plus shipping, will be charged to the Guest.

 Let us know immediately if you find any issues at your cabin.  We will do our best to fix it.  Please leave the property as you found it and follow the checkout procedures given to you at check-in.  
 
All of our cabins are professionally cleaned before you arrive and after you leave.  Upon arrival, please notify CMV immediately if you do not find the cabin in a suitable manner.  CMV will make every effort to satisfy the Guest’s needs.  However, no refunds will be made  If we have not heard from you within 90 minutes of arrival at the cabin, CMV will assume that you are satisfied with cleanliness of the cabin and no further action will be taken. If you are a late check-in, please report cleanliness issues by 10:00 a.m. on the following morning by calling 877-488-8500 or 828-488-7500.  

Please respect our Check-in and Check-out policies.  Cleaning an entire cabin is a time consuming process and our housekeeping staff keeps a very tight schedule to ensure that each cabin is ready prior to a guest’s arrival.

a. CHECK-IN IS AFTER 4 P.M. - you must check in at our office:  40 Greenlee Street, Bryson City, NC 28713.

b. CHECK-OUT IS BY 11 A.M.  If the cabin is not vacated by 11 a.m., CMV is authorized to enter the cabin and remove the Guest’s belongings from the cabin at Guest’s expense. 

c. EARLY CHECK-IN AND LATE CHECK-OUT:  Requests for early check-in or late check-out will be considered on a case-by-case basis.  Please contact our office no less than 24 hours in advance with requests for an early arrival or late departure.  Consideration is given based upon the property’s “status” immediately prior to or following your reservation. 

Additional legalese here includes a Severability Clause, and Entire Agreement Clause and a statement specifying that, should a lawsuit arise, the proceeds would take place in Swain County, NC.

a. CMV makes every effort to provide accurate information about the cabin you reserve.  Every effort has been made to assure that the information on the website and communicated by our staff is correct.  However, it is not guaranteed.  The website will contain the most up-to-date information.  CMV cannot be held responsible for changes made by the Owners such as décor or bedding or unintentional misrepresentation and no refunds will be made for such.  CMV shall not be held liable for unintentional errors, omissions or changes in the advertisement of bedrooms and occupancy.  The information herein is believed to be accurate and timely, but no warranty as such is expressed or implied.

b. The provisions of the Agreement are severable and the unenforceability or invalidity of any provision of the Agreement shall not affect the remainder of the Agreement.  The parties acknowledge that it is their intention that if any provision of this Agreement is determined by a court to be unenforceable or invalid as drafted, that provisions should be construed in a manner designed to effectuate the purpose of that provision to greatest extent possible under applicable law.  The parties hereby consent to the scope of such provision being judicially modified accordingly in any proceeding brought to enforce that provision.

c. This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and cancels and supersedes all prior and contemporaneous agreements, understandings, negotiations and discussions of the parties, whether oral or written, relating to the subject matter hereof.  This Agreement may not be amended except in a writing signed by all parties.

d. The parties hereby consent and agree that if a dispute arises about the terms of the Agreement and a lawsuit or any other legal proceeding is initiated, the State of North Carolina has jurisdiction and venue is proper in the County of Swain.

The “plain English”, italicized sections of our Vacation Rental Agreement is an overview of the Agreement and is not a substitute for your reading the entire Agreement.  In no way does it waive or alter the terms of the Agreement and it is the Guest’s responsibility to review the Agreement in its entirety.
Guest acknowledges having read this Agreement before signing it, understands the meaning and legal effect of the terms of this Agreement and believes that this Agreement is fair and reasonable.  Guest acknowledges receipt of a copy of this Agreement.

CARDHOLDER AGREEEMENT:  I have read, understand and agree to the above terms and policies.  I agree to pay the following charges according to my credit card agreement.

Thank you for choosing Carolina Mountain Vacations.  Please do not hesitate to contact us at 877-488-8500 with any questions.  We hope you enjoy your vacation!

 

___________________________________                                                                                              ______________________________ Signature                                                                                                                                       Date      


Your Privacy Is Important To Us!

Carolina Mountain Vacations, LLC. respects and values your rights to privacy and makes every effort to ensure that your privacy is safeguarded. The information below is intended to describe the policies followed by Carolina Mountain Vacations to protect your privacy.
What Information We Collect:
When you secure a reservation with Carolina Mountain Vacations, we ask for your name, address, email address, phone number, fax number, and credit card information. We may also ask for information related to your vacation preferences so that we can provide better service and make your vacation a more memorable one. If your reservation is made as part of or in connection with a group, meeting, or event, we will provide your name and dates of stay to the group, meeting or event planner, or organizer, if you request. If you elect to receive notifications from Carolina Mountain Vacations during the reservation process, the information on the reservation form (excluding your full credit card information) will be recorded in the database.
How We use the Information:
The information you provide will be used by Carolina Mountain Vacations to process your reservation, to provide the services you've requested, products you have purchased and to contact you to confirm your reservation and to provide you with any important updates regarding your reservation. In order to reserve and provide the services and products you request, Carolina Mountain Vacations does not share your information with any other business, organization, group or individual. Our website may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites.
We may disclose personal information when required by law, in response to any demand by law enforcement or other appropriate government authorities, or if the personal information is pertinent in a legal proceeding or court action.
Your Information Is Protected:
Carolina Mountain Vacations takes extra care to ensure that your customer data is not used in any way that you have not approved.
Carolina Mountain Vacations does not lease, sell, trade, or give your email address or other personal information to any third parties for their direct marketing purposes.
Credit card numbers are used only for payment processing and are not retained for marketing purposes.
No credit card information is stored on the web server.
We also request that you do not send us any sensitive information via email.
Use of "Cookies":
A "cookie" is a string of electronic information that your web browser uses to store information as you click from page to page on a website. Cookies do not contain your name, address, telephone number, email address, credit card number, or any other information which personally identifies you. The use of cookies is an industry standard. Cookies are used by most major commercial websites. We use cookies to keep track of the effectiveness of our Internet site, as well as our advertising and marketing programs. You may adjust your browser to deny the acceptance of cookies; however, you may not be able to use some of the features of the website.
Terms of Use

When you access the Carolina Mountain Vacations website, you acknowledge that you have read, understand, and agree to the Carolina Mountain Vacations' Privacy Policy and that the laws of the State of North Carolina shall be applicable regarding any disputes. You are also aware that electronic transmissions are considered to be public rather than private media and that any information you provide is considered to be the property of Carolina Mountain Vacations. You agree that Carolina Mountain Vacations will not be held liable for any loss, injury, or other damage that arises from the use of this site, including the dissemination of information that is provided by other parties contributing to this site. Carolina Mountain Vacations also reserves the right to change, at any time, any of the terms and conditions and to modify, add, or remove sections of this Privacy Policy. If you do not agree with the terms and conditions of this Privacy Policy, we ask that you refrain from using this website and we will provide other means for you to obtain information on our products.

Changes in Our Privacy Policy:
From time to time, we may change or update our Privacy Policy. If the Privacy Policy is changed, this page will be updated. You will not be provided with any other notice of such changes. You will need to check this page to see if there have been any changes to our Privacy Policy.
Further information

For any issue or concern which is not covered by this statement of Carolina Mountain Vacations' Privacy Policy can be obtained by writing to Carolina Mountain Vacations at the address below,

Attn: Privacy Policy.
PO Box 2505,Bryson City, NC 28713
877-488-8500 or 828-488-7500,
Email: info@carolinamountainvacations.com